RV Workforce
  • 20-Oct-2017 to 19-Dec-2017 (PST)
  • Other
  • Fresno, CA, USA
  • Full Time

RV Dealer is looking for a strong, committed leader.  We need you to come in and create an environment which controls efficiency, internal cost, profitability, and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you're driven and experienced in the RV, Automotive, and/or Marine field, and possess the ability to be systematic and process driven.

Responsibilities

This position manages the daily business and work process flow for "In Shop" or "Mobile" environment; duties include but are not limited to:

  • Support the RV Customer Service Philosophy and Standards
  • Extensive knowledge of the RV Products
  • Provide leadership in the Service Center for RV service employees
  • Conduct service meetings for Safety, Technical Updates, and employee communication
  • Conduct weekly product update meeting with management team
  • Leadership and Customer Service qualities that exceed the norm
  • Participate in employee recruitment interviews
  • Key role in employee performance review process
  • Oversee the scheduling of technicians and assigned work
  • Oversee the management of work orders, including customer contact during the diagnostic, quoting, and repair and invoicing (or claim creation) processes
  • Participate in the process of continuous improvement for customers, employees & the Company
  • Maintain a respectable CSI and NPS measurement index

 Qualifications

  • Excellent communication skills
  • Understand the service process
  • Analysis/problem solving skills
    •       Team leadership and motivation skills to the service staff
  • Demonstrate commitment to and creative thinking for continuous improvement
  • High ability to multi-task
  • Ability to develop and maintain a good business relationship with both external and internal customers
  • Excellent planning, organizational and time management skills
  • Ability to perform quick decisions, have a decision making process in place

Education and/or Experience

Minimum 5 years' experience in RV, Automotive, or Marine service operations or related field preferred. Experience in a leadership role with demonstrated ability to motivate and manage people.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical and dental insurance, vision, 401K retirement savings plan, vacation time, holidays, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

RV Workforce
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